🌈 The Violet Club, a lifestyle hub-one stop 🌞

FAQs

Do I need to make an account to place an order?

No, all you need is your email address.

How do I receive email updates?

You can stay up to date with The Violet Club and be informed of sales, promotions, alerts, and trends, by entering your email here (link) or by registering your details at our physical store.

How do I place an order on your website?

1. Select your desired item and click ‘Add to cart’. Once you've selected all the items you want, you can review your items and check out under ‘Summary’.
2. Insert your payment method, email address, and delivery details to finalise your order. We will confirm your order, and you will receive a tracking number as soon as your item is dispatched.

an I place an order over the phone?

Yes you can- find our number here (link) to be connected with Customer Service. You can check the hours that Customer Service is available to help you here (link).

Are there any other ways with which I can place an order?

You can place an order by sending us a direct message on our Instagram or Facebook page.

Where can I find fit & size guidance?

You can view our conversion chart by clicking “Size Guide” on the item’s page.

Can I change or cancel my order?

You can change or cancel your order provided that the item has not been shipped yet. If the item has been shipped already, you may be eligible for a refund via returning your item. For custom pieces, please contact Customer Service here (link). You can find more information on our Refund & Return Policy (link).

Which currencies can I shop with?

Euros, USD, and GBP.

Your can change the currency you shop with by clicking on the right section of our menu.

When will my card be charged?

If you pay through PayPal, or by debit card, your card will be charged when your online checkout is complete.

Which payment methods do you accept?

1. Visa
2. MasterCard
3. American Express
4. Visa Electron
5. PayPal
6. Apple Pay
7. Revolut

You can also pay cash on delivery at your local post office, only by request.
For all methods the payment is made all at once, as we do not accept installments.

Are my personal details safe?

We keep your personal confidential, & private.

Are you going to have my size again?

You can be notified if a sold-out item becomes available again, by clicking on 'Size Unavailable?' on the item’s page. Select the size you desire, and enter your email address, and we will inform you when the item is back in stock in your size.

Can I reserve an item and buy it later?

We don’t offer reservations in order to give a fair shopping experience to everyone at all times.

Are The Violet Club items authentic?

All items are authentic as branded and advertised.

How will my order be packaged?

There are several ways in which your order can be packaged. It can be packaged regularly in our sustainable packaging material which ensures your item will not be damaged on its journey, or you can select custom packaging through the gift box option.

Shipping, Duties & Taxes

The shipping charge varies on the destination, dimensions, and weight of your item.

Your item destination will be placed in one of three categories:

Zone 1 (Cyprus and Greece), Zone 2 (Europe), and Zone 3 (International).

The cost of shipping will appear at the checkout stage of your order.

Do you offer same day delivery?

We only offer same day delivery in Cyprus, if the order is placed on a business day before 9 AM. If your item is placed outside of these hours, it can be delivered within 24 hours provided the next day is a business day.

When will I receive my item and how can I track its delivery?

Once your order is confirmed, we will dispatch it within 3 business days. The duration until your item’s delivery depends on the zone in which the delivery address is:

Zone 1 (Cyprus and Greece) 1-3 days Zone 2 (Europe) 7-10 days Zone 3 (International) 10-15 days.

The above estimates are given with the exception of the occurrence of an event which may delay local or international shipping.

You can always track your item via the tracking number provided via email upon your checkout.

Will I need to pay taxes and duties?

This depends on the zone your delivery address is based in. Zone 1 (Cyprus and Greece) & Zone 2 (Europe) do not require taxes to be paid. If your delivery address is in Zone 3 (International) then there is a possibility according to the legislation of your country to pay import tax.

Why can't certain items be shipped to me?

Certain countries' post is currently restricted due to Covid-19. If you are located in one of these please contact us via email so that we may assist you.

While Farfetch ships internationally, the brands on our site can determine where their pieces are distributed — so some may not be available to purchase in all regions. A selection of beauty products and exotic items may also be restricted by local customs in the country you are shipping to. Need to know more? Contact Us

What is The Violet Club’s Returns Policy?

The product can be exchanged by being dispatched back to us within 7 days of the arrival of your item. The item must be in the condition you found it, in its original packaging & with tags attached. You can receive either a refund, or credit store for your voucher, excluding delivery costs. For questions on returns and refunds you can contact customer service HERE

How do I return an item?

In order to return an item please contact Customer Service to provide you with all necessary information, and will reply within 24 hours on working days. To create a return, go to ‘My Orders & Returns’ in your account, or contact Customer Service if you checked out as a guest.

You can also reach Customer Service HERE

How do I package my item for return?

The item must be in its original packaging. You may add additional packaging to make sure the item is fully sealed. Please take care with fragile items and make sure they are marked as “Fragile”. If the contents of your package are damaged due to incorrect packaging, you may not be eligible for a refund. Make sure that the correct address is attached to your package. You can find our address here (link). Add “return label”?

Does my order need to be returned in the box it arrived in?

Your item must have all its labels and be returned in its original packaging, which does not necessarily have to include its box for shipping- however you must then make sure to provide the necessary suitable packaging yourself to avoid damaging the item.

When will I receive my refund?

Refunds will usually appear within 10 business days, and are issued via the original payment method. The number of days depends on the processing time of your payment provider. You can track your package by choosing to add a tracking number when you dispatch your returned item. As soon as your item has been received by us we will send you an email to confirm your refund.

You can follow the progress of your package with our courier using the tracking number assigned to your returns label. To ensure your refund is as quick as possible, it needs to meet the conditions of our Returns & Refunds Policy. (Include something like this? We also did not include a policy. Check HERE

Will shipping & duties be refunded on return?

The original delivery cost, any taxes paid, and the cost of sending it back to our shop, won’t be included in your refund. Your refund will only include the price of the item as it was when it was purchased.

Can I return my customised item?

You cannot return a customised item as it has been made specifically to cater to your taste and its ability to re-sell is not guaranteed.

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